If you’ve been feeling like your business is a little bit chaotic or scattered, it’s time to get some consistency. A significant factor in the success of any business is having consistent processes; not only will this increase productivity, it also improves your relationships with clients or customers and gives you a clear path to growing your business. The regular processes in your business need to be streamlined in order to be efficient and productive.
Here’s how to get there:
1. Figure out what you’re already doing well.
Being more consistent isn’t about finding a whole new way of running your business; it’s about capitalizing on what you’re already doing. You already have a product or service that you offer to every person who comes into contact with your business. Figuring out HOW you deliver that product or service is the first step to consistency. If you’ve been trying different ways of doing this, pick the one that has worked the best for you and your customer and go from there.
For example: Let’s say you have a business that involves 1-on-1 consulting sessions. Some of your former clients have sent you an e-mail, and you’ve gone back and forth with your separate calendars, trying to figure out a time that works to meet. Maybe during that process you’ve even wound up giving away quite a bit of free advice, to the point where some clients have walked away without booking a session. Another time, you tried using a shared calendar app, and booking that appointment was a smooth process that led to a successful consulting appointment. Tha shared calendar app needs to be your process from now on, with every client.
2. Stop making exceptions.
If you want to grow your business, you can’t offer a unique product or service to every customer. You need to reduce the variables between customers so that you can streamline your systems and create consistency. If you have been creating a custom package for every customer, instead try offering some options like add-on packages or a limited number of custom choices. This way you can give your customers a product that feels personalized, but you don’t have to start from scratch every time.
For example: Let’s say you have a business selling t-shirts. When you first started, maybe you would design anything on a shirt that a customer wanted. Now that your business has grown to a certain level, it makes more sense to choose your 10 most popular designs and only offer those, on a limited number of t-shirt colors. You will be able to sell more shirts because you can produce them more efficiently, but having those choices still makes your customers feel like they are getting a unique product when they come to your shop.
3. Refine and perfect your systems over time.
Just because you’re working on consistency doesn’t mean you have to lock yourself into a situation that never changes. As you go through this process of repeating your systems with consistency, you are naturally going to find ways to refine those processes and make them more streamlined. Take note of this, and be willing to adapt your processes over time. This will only add to your overall efficiency.
For example: If you run a business that involves packing and shipping a physical product, your method of shipping may change over time. You may have started with a regular home printer and the USPS website, but over time you may discover that you could outsource your shipping to a third party and free up more of your time to do other tasks. There’s no need to stick to a system that no longer works for you – this is an opportunity to build new consistency into your business.
4. Document your systems as you get comfortable.
If you’re stuck in your business, it’s often that you’re wasting time trying to remember all the things you need to do, or reinventing the wheel every time you do them. Documenting the processes can help you take those tasks off your mental load now, and also assign them to someone else later. Doing this will help you eventually hand off those tasks to someone else, such as an employee or an independent contractor. This is what makes it possible for you to scale, because you have processes that can expand to serve a bigger audience and you can hire employees to do them over time.
For example: A task management app like Trello or Asana can be a good place to document the steps in your processes, but you can also just use a Word or Google doc to accomplish the same thing. The idea is just to get your process down in writing, so that you can eventually hand that To Do List over to someone else, and stop giving it prime real estate in your own head.
5. Get help from an outside source.
It’s often hard to identify your consistent business processes internally – you have gotten so comfortable with doing all the work of your business that you don’t even realize what you’re doing most of the time. Figuring out systems is one of my stronger gifts, and I still struggle with it within my own business. It’s hard to DIY this process, but it’s also hard to hire someone to do it entirely for you. The best solution is to hire someone to work WITH you to identify and create these processes within your business. They can ask questions to get you started, and then also watch what you do as you complete your business tasks. Working together, the two of you can figure out your existing processes as well as ways to streamline them for more consistency.
If you’re wondering whether consistent processes would improve YOUR business, it might be time to get some clarity. I have a free GEARS Assessment, which will walk you through the process of evaluating your business in five key areas in order to determine which areas would benefit from some improved consistency.
Click HERE for the free gears assessment to get clarity in your business and start leveraging the power of consistency.
In my work as a consultant, I talk to my clients about goal-setting all the time. You probably set goals regularly, both formally and informally, but how many of those goals do you actually reach? If you’re having problems in this area, chances are you just need to change your mindset about goal-setting and motivation.
Do any of these scenarios apply to you?
- You set a goal and you feel really excited about it, but only for a short period of time. Eventually, your enthusiasm fizzles out, and you’re left feeling defeated because you couldn’t reach the goal.
- You set a goal but you have no idea how to actually achieve it, so you get overwhelmed and start to think that maybe the goal just isn’t possible for you.
- You feel like you should be setting more goals for your life or business, but you can’t really figure out what those goals should be.
If you saw yourself in any of those scenarios, keep reading, because this post is for you.
Change your WHY
When you set a goal, what is the reason for it? If you can’t think of one, or the reason is because someone else suggested it (you read about it in a blog post, or that’s what “everyone” is doing, or you have seen it work for other people so you assume it will work for you), it may be time to set a new goal. Doing something because that’s what other people expect, or because it seems like the right idea, is rarely going to give you enough motivation to achieve it.
Maybe you DO have a reason for your goal, though. Do you want to earn enough money in your business so you can quit your day job? Do you want to get 100,000 followers on Instagram so you can partner with other brands? Do you want to earn enough money to buy a ski condo for family vacations?
Those are all great goals, and perfectly valid reasons. The problem is, sometimes those reasons just aren’t enough to really motivate you to reach that goal. It’s easy to get comfortable with what you have, which then causes you to lose the motivation to get what you want.
What have you got to lose?
Take the first example – replacing your day job would be great. But that day job, no matter how much you may dislike it, represents a source of security: a regular income and the safety of knowing what to expect every day. When you have that day job, it can be hard to put in the work to build your business to the point where you can replace that income. You might lose the motivation for such a big goal before you actually reach it.
Now think of it this way: what if you suddenly and unexpectedly LOST your day job? In that situation, I bet you’d find a way to grow your business a lot more quickly, wouldn’t you?
To reframe your mindset about motivation, stop thinking of what you want. Instead, think about what you stand to lose if you don’t reach that goal.
Nothing about your circumstances has to change at all, but if you can figure out the stakes in your own situation, it becomes easier to motivate yourself to reach a goal. Find something you don’t want to lose, and you’ll be much more motivated to make a change.
For me, this change came after my dad died. I realized that when he was sick, near the end, it cost my mom a lot of money to provide for his care. I also realized that it would probably cost me even more money in the future to provide for my own medical or elder care needs, because I don’t have children to help support me when I reach that stage in my life. Knowing that I needed to start getting serious about my retirement savings prompted me to make a major change in my business: teaching knitting classes wasn’t going to cut it if I wanted to live out my retirement years in comfort.
Nothing changed about my circumstances when I made this shift in my goals: I have never had (or really wanted) children, so this was not new information. I have always known that my family has given me good genes, so I can expect to live a long time. But it wasn’t until I really thought about these things, and the risk I would take by not making better plans for my retirement, that I really kicked my motivation into high gear.
Think of it this way: most people don’t get serious about their health until they have a medical scare. What’s the “scare” you can give yourself about your business in order to help increase your motivation to grow that business?
The Motivation Equation
Once you’ve got clarity about your goal and the motivation behind it, it’s time to make sure that those two things match up. Here’s an equation I like to use:
M4R > Fe
What this means is that the motivation for your result (M4R) in any goal needs to be greater than the force, energy, or effort (Fe) required to achieve it.
Motivation for the Result (M4R) > Effort to achieve the Result (Fe)
If your goal is too large, and your motivation isn’t enough to help you get there, then you’re going to lose steam and probably fall short of reaching your goal. One way to help with this is to think about what’s at stake if you don’t reach the goal, as I talked about at the beginning of this post. Another option is to make sure you set goals that are manageable, and equal to the amount of motivation you have for them.
Resize Your Goal
If your goal is too large, it can take a lot of time and energy to reach it. Your motivation has to be really strong to reach that kind of goal, and most of us just don’t have that much motivation stored up. If that’s the case for you, then consider breaking your big goal into smaller increments, and set each increment as its own goal. Not only will this help you see progress faster, but it will also give you a chance to take a break along the way, and re-evaluate whether you still want to keep striving toward your initial, larger goal or whether it’s time to go in a different direction.
Instead of earning enough to replace your day job salary for a full year, start by earning enough to replace one month, then three months, six, etc. Instead of earning enough to buy a condo, try saving enough for the down payment, and then see if you can bank the mortgage payment every month for three months. If you don’t have an emergency situation to motivate you, set goals that are more do-able, and then stop to re-evaluate along the way.
Before you set your goals, take a minute to make sure that your motivation matches the amount of work you’re going to have to put in to get there. Reaching a big goal isn’t ever going to be easy, but when you reach those rough patches, remembering your motivation can be a good way to keep yourself on track.
If you’d like some feedback about your goals or some help finding the motivation, click here to book a consultation with me, and I’ll help you figure out how to balance the Motivation Equation for your business.
For as long as I can remember, my productivity has been guided by two things: my task list and my calendar. Depending on my role, one would always be the more dominant over the other. However, over time I have learned that managing them in tandem is almost always the most productive.
There are multiple ways to leverage your calendar to maximize productivity. By understanding the options, the pros and cons of each and your personal work style, you are more likely to select a method that leads to long term productivity.
Breaking your day into chunks of time to increase productivity is not a new concept. Even so, it is not as widely discussed as some other methods of time/task management.
The basic concept is rather simple:
- Break your day into functional chunks of time (usually 30 – 120 minutes).
- Analyze your levels of focus and productivity for each chunk.
- Assign types of activities to each chunk of time in order to best utilize that time slot.
- Only do those activities until they are done or time is up (whichever comes first).
This type of chunking can be particularly helpful when you have lots of tasks to do and certain types never seem to make it to the top of the list. Even if they only get 30 minutes each week, it is probably more than they would get otherwise.
The downside is, this version might be too restrictive for some types of business ventures.
Another variation of chunking time is to look at bigger chunks of time (1/2 day or full day) and assign larger groups of activities to each. For example, to minimize interruptions, appointments are only to be scheduled on Tuesday afternoons or Thursday mornings. Monday mornings are for planning, strategizing and prepping for the week ahead and so on.
This version has more flexibility within the chunks of time, but still has enough structure to create a framework for productivity.
Another upside is if you are working with others, either in-person or virtually, team members can also have a reasonable idea of what to expect and how to work with you effectively.
The challenge is that it can become too restrictive making scheduling challenging or difficult to complete certain tasks.
If your work requires you to participate in a large number of meetings or appointments, it may make better sense to start with getting those in your calendar first. You can still leverage a bit of the chunking concept by limiting the times people can schedule meetings, but this approach assumes that a large percentage of your work calendar is open.
The challenge is this method can make it difficult to get any task work done. However, a way to minimize this challenge is at the end of each week, block chunks of task specific time for the following week so very few additional appointments can be scheduled. This allows your clients and associates to have reasonable and flexible access, while at the same time ensuring you have some time for task work.
Obviously this method is best for roles that require at least as much, if not more, time allocated to meetings as opposed to getting tasks done.
Another method for using your calendar to increase your productivity is to actually make an appointment with yourself. Most of us are pretty good at showing up at the designated time/place for a meeting with another person. The concept is to apply the same rigor to your most important tasks. For some, leaving the office and working in a remote location like a library or coffee shop helps in making the “meeting” happen.
This is a great method for who automatically break projects down into milestones or steps and can easily place them on the calendar weeks and months in advance.
The challenge is to hold firm on your own appointments. It can be easy to convince yourself to “reschedule” when something else comes up, but if you are not careful a task appointment will get regularly rescheduled and never get done.
Block and Tackle
The idea of blocking time and tackling tasks is a method that can be used in combination with some of the previous calendar management concepts or on its own. The idea is first thing in the morning to look at the day ahead, given the appointments, work blocks, etc. on the calendar, assign the remaining time slots (usually smaller slots like 15 – 60 minutes), to very specific tasks.
This method works well in concert with other time management techniques like the Pomodoro method. It is also a great way to ensure you make time for your personal activities, like running errands, or ensuring you get to important but less urgent tasks.
Personally, my favorite is to create a mash-up of several methodologies. I am a firm believer in systems, but I also know that customization is often the key to success. Rarely does one system fulfill all of a person’s needs. But when you combine elements, you get the best of both worlds — systems and customization.
I personally combine the “Meetings First” and “Block and Tackle” methods. Although I loved the concept of chunking time, I could never make it work for myself. As a natural project planner it would seem like scheduling tasks into the future would make sense, but I know that I am not good about honoring appointments with myself. So everything ended up getting moved around anyway. The combination of “Meetings First” and “Block and Tackle” gives me just the balance I need.
The Reality of Managing Your Calendar
The reality is no system is perfect, but systems invariably increase our productivity. We also all have the same number of hours in a day. The difference is seen in how those hours are utilized.
When you realize that your tasks are ultimately part of your calendar, it becomes so much easier to have them work together. And when your calendar and tasks are working together, you will feel less overwhelmed and get so much more accomplished.
As a successful entrepreneur and small business owner/CEO I know a few things about you:
- You are passionate about your business idea and the products and/or services you offer.
- You are most likely a visionary — with lots of ideas and the ability to see the amazing possibilities.
- Marketing and/or sales either comes naturally and has been your primary focus as you have created, developed, and grown your business.
All of these are excellent traits for an entrepreneur to possess and fundamentally are a key component to your success thus far. But in almost every small business there is an inflection point.
This point of inflection is fairly easy to identify for the owner as they start feeling stuck.
Stuck at a particular income level instead of consistently growing.
Stuck doing the same “boring” tasks instead of working in their zone of genius.
Stuck carrying all the burden of the business instead of enjoying the elusive entrepreneurial freedom so often touted.
Feeling stuck is your business trying to tell you that something is wrong (or maybe several somethings).
When most entrepreneurs feel stuck, their go-to solution is marketing. More ads, more posts, more offers. New tactics, new products, new programs. But, it is rare that the business’ marketing is actually the problem. So marketing will rarely help and in some cases will actually make things worse.
Instead it is time to look at the business’ operations.
I use the acronym GEARS for the parts of your business’ operations:
- Goods – Products and services you sell
- Effectiveness – Personal and team productivity, business leadership
- Accountability – Prioritizing what is important and taking consistent action to reach goals
- Resources – People, money, equipment, technology, and similar
- Systems – Processes, routines, and reporting
Most entrepreneurs are not operationally inclined; it is counter to their visionary gifts. So operations get overlooked or put on the back burner until an issue becomes critical. And then it gets addressed quickly, in a “make do” manner without lots of consideration for longer term effectiveness.
At the point of “stuck”, all of the patches, quick-fixes, and band-aids are no longer serving the business and the internal gears of your business are about to break. Your business has hit its operational capacity limit.
Unfortunately, what got you here (stuck), will rarely get you there (unstuck).
If you are feeling stuck and not sure where to start, sign up below to download your GEARS self-assessment, or click here to learn more. In just a few minutes you will identify which GEARS need to be addressed and how to prioritize your efforts for maximum benefit. Optimize your GEARS and you will be unstuck and moving forward before you know it!
Groundhog Day has always been one of the “strange” holidays celebrated in the US, passing each year mostly unnoticed until the release of the 1993 movie by the same name. Suddenly, the day had a whole new meaning. What would you do if you kept repeating the same day over?
Since its release, Groundhog Day has been one of my favorites – I have watched it so many times, I can practically say the entire dialog along with the movie. Although it’s a comedy (possibly Bill Murray’s best), there are still many great lessons tucked away among all the laughs and one-liners.
You start your day feeling excited about a project you’re going to work on for your business. You start working, and after a little while one of two things might happen:
You get stuck on an idea and you’re not sure where to go with it; OR
You get some sort of interruption in the middle of your working time (email alert, phone ringing, your kid needs something, etc.)
Is this scenario familiar to you? What happens NEXT?
Understand your losses
At this point, you fall down a rabbit hole of distraction. You check your email, answer the phone, browse Facebook “to get some ideas,” or even just get up and switch the laundry or start lunch because you think you need a break.
You are actively working against your own success.
You have lost time, twice:
- The first amount is the time it took you to actually give in to that distraction (20 minute phone call, 30 minutes on Facebook, 10 minutes checking email, etc.).
- The second amount is the time you lost switching back and forth between two tasks; this is the actual time your brain takes to catch back up when you force it into a state of context switching.
Though you might understand the first loss, it’s my guess that you didn’t even realize you were losing that second block.
This table illustrates Todd Herman’s research on context switching:
No matter how much time you have to complete any given task, you automatically lose more than half of it just by adding another task into that time frame. The extra 20% goes to your brain, to allow it to mentally shift gears. As you can see, adding more tasks doesn’t grow in even amounts; the amount of time you lose to context switching increases exponentially every time you add another task.
Let’s say you have one hour to write a blog post. If you give in to 5 interruptions during that hour, you’ll actually only get 3 minutes to work on that blog post out of the whole hour, and you’ll lose 48 minutes of it to context switching. No wonder it feels like you never have enough time to do your work!
Improve your Focus.
How can you solve the problem of context switching?
Make it a habit to turn off your phone, close your browsers, and tell your family members not to interrupt unless there’s an emergency when you’re working. Give yourself the time you need in order to really do your work, and you’ll be amazed at how much more time you feel like you have, because you didn’t lose it to context switching!
How will YOU give yourself the time and space you need to get your work done? If you’d like a weekly reminder to focus on your priorities and take action to move you toward your goals, sign up below for my Weekly Course of Action e-mails. Let’s tackle this, together.