When embarking on making a change within your organization, the first step is to clearly define the new goal. This may seem like it is obvious, but we often fail because we are not able to answer some very basic questions.
These questions not only help better define your goals in clear, measurable terms, but they are also the tools we can use to keep us motivated as we go forward. Each time I have successfully made a major change in behavior or habit, I was able to answer each of these questions. Times that I have tried and fallen short, at least one ( if not more) of the answers were not clearly defined.