I have run my business affairs for as long as I can remember around my task list, calendar and – as soon as it was widely available – e-mail. It has been my method of organizing my day, ensuring priorities and projects are completed and very few (if any) details fall through the cracks. But was I keeping an empty inbox? Not quite.
The challenge has been to update and modify my behaviors as new technologies are developed and become widely used. Although I have done reasonably well in the realms of my task list and calendar, e-mail has always been a bit of a challenge. When I first started using e-mail, it was the exclusive domain of business people sharing “important” business information. As time marched on, it became more prevalent for personal correspondence to the point that today it is often our primary mode of communication. The result is an inbox that contains dozens, hundreds or thousands of messages; keeping an empty inbox, then, seems like fiction.